Privacy Policy

ArenaQuests Pty Ltd (ABN 47 123 456 789) ("ArenaQuests", "we", "us", or "our") operates the website arenaquests.info. We are committed to protecting the privacy of our users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

By using arenaquests.info, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Subscribe to our newsletter or community updates
• Submit a contact form or enquiry
• Register interest in esports tournaments
• Submit a game review for publication consideration
• Participate in community surveys or polls

This information may include your name, email address, state or territory of residence, and gaming preferences.

1.2 Information Collected Automatically

When you visit arenaquests.info, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected via cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

1.3 Information from Third Parties

We may receive aggregated, non-personally identifiable information from analytics providers to help us understand how users interact with our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To send you our newsletter, tournament alerts, and community updates (where you have subscribed)
• To respond to your enquiries and contact form submissions
• To process tournament registration interest and notify you of relevant events
• To improve the content, functionality, and user experience of arenaquests.info
• To analyse website traffic and usage patterns
• To comply with our legal obligations under Australian law
• To detect and prevent fraud or misuse of our services

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless you have provided consent or we are required to do so by law.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website (e.g., email delivery services, analytics providers). These parties are bound by confidentiality obligations and are prohibited from using your information for their own purposes.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and access controls for data at rest.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscribers' data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for customer service purposes.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected] or write to us at Level 3, 75 Miller Street, North Sydney NSW 2060. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage your preferences, please read our Cookie Policy.

8. Links to Third-Party Websites

arenaquests.info may contain links to external websites, including game publisher sites, esports organisations, and venue websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, ArenaQuests Pty Ltd, Level 3, 75 Miller Street, North Sydney NSW 2060, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.